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Category: SME

My Defining Customer Moments

August 14, 2011
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| Categories: Customer, Customer feedback, Dealing with customers, managing customer expectations, managing large projects, project management, SME, working with customers

I was recently asked to share some customer moments. One of my defining customer moments was during a project we were doing more than 10 years ago. This was a very large elearning project to convert huge amount of content to elearning in a short period of time. The times were short of the volume of work and everyone was under severe pressure. This included our client contact, who was also under pressure from her stakeholders and customers. As happens in elearning projects, we were expecting to get content from…

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Unofficial eLearning Salary Survey 2009

June 27, 2009
| 1 Comment
| Categories: Content Development, eLearning, Instructional Design, Jobs, Recruitment, Salary, SME, Survey, Work

Update: Survey is closed for the year. You can view the elearning and content development salaries in India for 2009 here.Launching the Unofficial Salary Survey for eLearning / Content Development Jobs in India for year 2009. There's nothing official about this survey. The survey is not based on responses by companies but based on responses provided by you, the employee. This survey is not associated with any organization. The survey is anonymous. This survey is for you if you are an Instructional Designer, Content Developer, Tech Writer, Project Manager, Graphics…

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Death of the Instructional Designer

November 20, 2007
| 7 Comments
| Categories: Content Development, Design, eLearning, Instructional Design, SME

Fifteen years ago when I joined the profession, Instructional Design was a new profession. Friends and family asked about what I really did for a living. Customers were surprised to find Instructional Designers in India and after a few years of struggle, getting business was not so hard. We were grudgingly accepted as Instructional Designers without any formal qualification in Instructional Design. As Instructional Designers we spent time in learning about the underlying theories of instructional design, did our research on the project content area and spent hours in brainstorming…

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