Category: Uncategorized

“When are you going to write about Tare Zameen Par on your blog?” wife asks me.“I can’t write about that on my blog. My blog is about learning, content development and management. All the corporate stuff you know. I don’t write movie reviews on my blog.” I protest.“Well the movie is about education and learning. It fits perfectly well on your blog.”“But, it is still just a movie…”“So what is your write up about iPhone doing on your blog? That isn’t even remotely about learning and education.” she demands to…

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A lot is being talked and written about work-life balance. Usually this means that people are overworked and not spending enough time on “life”. A lot is also being talked about Quality time. This is usually in the context of making the most of the limited time available with the family, read “life”. The usual grouse is that since there isn’t much time available because of the long hours at work, we get limited time with the life and therefore need to make whatever time available “quality” time. True. So…

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I am sure Chakde India will soon inspire many management articles, much like Lagaan did. I found it very inspiring, specially at a time that I am going through some management and leadership challenges myself. So what where the leadership mantras of Chakde coaching?Well the clichéd one was there – have hairy audacious goals. Of course it is important to have goals that are really challenging. But I think what was different here was that the goal was a cause in itself. And more importantly, there is absolute belief in…

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My last visit to the hospital pharmacy provided me with a pleasant surprise. The pharmacy had got a credit card machine. This saved me a trip to another counter to get my card swiped. This small simple change gave me so much happiness. Finally they are listening to their customers, I thought, and making changes to improve the service. Small simple changes can make such a huge difference in perceptions.

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So why are processes so complicated? And even if they are, why does it have to take so long to get through them? When I travel abroad, I get a chance to stand in many queues, mostly airline counters but a few others too like supermarket, banks etc. Standing in queues is frustrating everywhere, even abroad. But there since everyone seems be disciplined enough to wait for their turn, I also stand and wait for my turn. The person at the counter usually provides full attention to the customer and…

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Hospitals are strange places. I am not completely sure how to deal with them. Are they sacred places where noble people cure ills or are they business houses where I am a customer and expect to be treated like one? Given the way most hospitals are run and the fact that many are listed on stock exchange, I tend towards wanting to be treated like a customer. Well, in either case what’s important is it that it should be easy and simple to run through their various “processes”. If I…

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