Menu

Author: Manish Mohan

Seven Survival Skills in Today’s World

July 1, 2014
| No Comments
| Categories: adaptability, agility, Collaboration, communication, critical thinking, curiosity, education, IFC, imagination, knowledge, ReThinking Education, skill, skills, Tom Wagner, will

I recently came across International Finance Corporation’s (IFC). It’s “6th International Private Education Conference, Rethinking Education, Shaping the Future, brought together thought leaders and investors in education from around the globe. On April 1-2, 2014 in San Francisco, USA, the delegates discussed how innovation and technology in education delivery and results measurement are giving us new tools for broadening access to quality education for millions of students around the world.”Their YouTube channel provides you with access to videos of their conference.The keynote address to the conference was by Tony Wagner.…

Read More

5 Types of People You Should NEVER Negotiate With

May 15, 2014
| No Comments
| Categories: Negotiation, Sales

I am starting to follow a lot of sales blogs lately. One interesting blog I am now following is The Sales Hunter by Mark Hunter. In one of his posts he talks about 5 types of people you should never negotiate with. Useful categorization if you are in sales.According to Mark, the 5 types of people you shouldn't negotiate with are:1. The person who will take your offer to the decision maker.2. The overly emotional person.3. The committee.4. The low-price champion.5. The “we can’t give a decision as to when…

Read More

Dump the Bullets

May 6, 2014
| 1 Comment
| Categories: bullet points, powerful presentations, presentation tips

Seth Godin shares some useful insights on why bullets don't work in presentation in his post Most presentations aren't bullet proof. He says bullets don't save time and don't make easier to remember things. Don't miss navigating to the link to his bulletless solution in his earlier post.I find it so hard to resist using bullets in my presentations, though I must admit the most remembered presentation I made didn't have bullets. There must be some truth to what he says. Interestingly when I blogged about that presentation, I was inspired by Seth…

Read More

How Do You React To Customer Feedback?

May 4, 2014
| 5 Comments
| Categories: Customer, Customer feedback, customer satisfaction, customer satisfaction survey, Dealing with customers, managing customer expectations, satisfaction survey, service providers

Are you measuring customer satisfaction? Do you ask your customers (external or internal customers) to rate you on a satisfaction survey index? If you do, then how you react to customer interactions before the survey could define feedback your customers give you, or not give you for that matter.If you rely only on customer satisfaction survey scores, you might be missing out valuable feedback that customers never give you in the surveys. You get feedback at all times from customers, sometimes direct and sometimes indirect. How you react to it…

Read More

Stay Young, Keep Learning

April 16, 2014
| 2 Comments
| Categories: Advice, Job, Job Advice, Learning, Professional, Professional Advice, Resume, Youth

Tim Sanders recommends expanding your resume every year to avoid getting lapped up in the sport of business by those who do.He writes in his post:Youth is a state of mind, not a counting of years.  In my experience, the secret to eternal youth is lifelong learning...the constant expansion of one's resume of experiences and insights.  Henry Ford once quipped, "Anyone who stops learning becomes old, whether at twenty or at eighty. Anyone that keeps learning stays young." He goes on to say:If you aren't expanding your resume every year, you…

Read More

The Learning & Development Change Grid, by Don Taylor

April 14, 2014
| No Comments
| Categories: curated content, L&D, Leadership, Learning, learning & development, learning and development, learning department, Training, Training Manager

Donald H Taylor, chairman of LPI, LSG & the Learning Technologies conference explains how Learning and Development Departments need to change their attitude to risk in order to keep pace with the rest of the business in today's modern world. He describes 4 quadrants in which L&D departments fit: Learning Leadership, Unacknowledged Prophet, Comfortable Extinction and The Training Ghetto and explains how and why all L&D departments should join the quadrant of Learning Leadership.

Read More

False Positives by David Small

April 13, 2014
| No Comments
| Categories: constructive feedback, curated content, feedback, Leadership, Management, negative feedback, positive feedback, team leadership

A great post by David Small on Dan McCarthy's blog Great Leadership about serving your team with honesty, even when it’s uncomfortable."How often do we have members of our team that we say “good job” too, even though we know they could be doing better? Did you know you could be doing more harm then good by not pointing out their shortcomings? Here are four tips to build up your team without giving them false positives."Read the full post False Positives.Author bio:David Small is the author of the bestselling book The Wandering…

Read More

Don’t be Afraid to Fail

April 12, 2014
| 2 Comments
| Categories: Failure, fear, fear of failure, gyan, Management, opportunities, reflections, Success, Workplace Learning

Are you afraid to fail? Do you avoid taking on new assignments because you think you are not good at them? Do you think succeeding is more important than trying out new things?If you think success comes from not failing, you couldn't be more wrong. Success comes to those who fail. Success comes from trying out new things, venturing out doing things you are not comfortable with. So recognize the new opportunities that come your way in the form of new assignments, new projects, new tasks that seem challenging. Go…

Read More

What is Social Media?

April 12, 2014
| No Comments
| Categories: Collaboration, communities, conversation, customers, media, social, Social Media, ubiquitous

Two keywords of social media are "Social" and "Media".Social media is about being social. It is about connecting with your communities: customers, employees, partners, investors, service providers. It is about conversations and collaboration between these communities. You are not social if you are not having a dialog. Remember, monologues were never considered social.Social media is also about using media to be social. In the very near past (and even today), conventional channels of media were more unidirectional and slow for two way communication. Communities are now conversing using the new…

Read More